Senior Information systems engineer (Support)

We are looking for a Senior Information systems engineer (Support) for one of our good client in FinTech. Experience working in a multinational environment, being part of the Global IT or Data & Analytics functions in the leading credit management company in Europe. We are looking for an expert who will support the business application infrastructure and related operational IT systems.

Job summary:

• Prepare and deploy Linux / Windows (by your choice) based applications using scripts, Ansible or package manager;
• Maintain production application(s). Ensure application;
• Make complex configuration of application/s under your responsibility scope via Web interface or command line;
• Perform case (incident problem) comprehensive analysis. Troubleshoot and investigate problems pre-processed by Service desk team or directly reported by application users for application in your responsibility scope;
• Scripting: Use or develop diagnostics scripts for complex problem scenarios using language of your choice Python/Go/Bash/PowerShell;
• Network: Do in-depth network diagnostic on all layers of OSI model using Wireshark/tcpdump including application protocols like HTTP, FTP, SMTP. etc;
• Databases: check and identify complex DB connection issues like connection drops, resource bottlenecks;
• O/S: Do in-depth O/S layer analysis;
• Security: SSL connections inspection, check and enforce application(s) compliance with IT security instruction;
• Use monitoring dashboards and monitoring systems to compare to solution performance baseline;
• Provide and implement resolution steps and measures based on troubleshooting analysis;
• Escalate and forward tickets to the relevant Development and Operations teams in case problem can't be resolved on your level, supplying investigation results, and troubleshooting steps;
• Create tickets to external partners responsible for support of various systems, escalate problematic cases, when necessary. Forward information between external partners and internal teams.

Requirements:

• Good (above average) knowledge of English (spoken and written);
• Ability to decompose complex problems and sort them by urgency and priority;
• Ability to understand and formalize client requirements in the technical language;
• Ability to lead process of solving complex issues, which requires several teams;
• It is a bonus if you understand modern development lifecycle: Agile, Scrum, Kanban, CI/CD and ITIL concepts;
• High degree of responsibility for the systems under control with focus to reliability;
• Ability to keep track of multiple ongoing tasks simultaneously.Being able to plan own work (define deadlines).

As advantage:

• CompTIA Security+;
• Comptia Linux+ / LCIP or similar;
• Comptia Network+ or similar;
• MCSE;
• Experience with any of these tools/apps: Zabbix, Grafana, Jira, Confluence, Git and Gitlab, Jenkins, Kafka, Graylog, sFTP server, Nginx, Haproxy, Apache, Ansible, PostgreSQL, MySQL, Oracle SQL clients, Keepalive, Microsoft Failover clustering, AWX, Hadoop, Vault, Nomad, Consul, Kubernetes, Docker, JBOSS/Tomcat/Wildlfy Webservers, VirtualBox.

Company offers:

• Experience working in a multinational environment, being part of the Global IT or Data & Analytics functions in the leading credit management company in Europe;
• Monthly gross salary from 2500 EUR to 4300 EUR;
• Hybrid working, location by your choice (remote/ in office), and a healthy attitude towards flexible working patterns;
• Respecting private life, providing 3 extra leave-days for personal needs;
• Health insurance and paid mental health support (from your first steps);
• Snacks and fruits to boost your office day;
• Well-being activities, surprises, and birthday gifts (lunch stretching sessions, sporty challenges, mini competitions with prizes);
• Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses).

Darba laiks: Pilna laika

Alga: 2500 - 4300 EUR/mēnesī

Prasītā pieredze: no 3 gadi

Send your CV with a subject „Senior Information systems engineer (Support)” to e-mail jobs@enjoyrecruitment.lv

NB! Please note that we will contact only the candidates of the second round!

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