Service Desk Team Leader
Enjoy Recruitment client Arvato Bertelsmann is a company that is designing and implementing innovative solutions for clients from all over the world and have 70,000 employees in more than 40 countries. Arvato Bertelsmann is one of the largest companies worldwide, that gives great opportunities to its employees to become a part of reliable and large holding that is one of the biggest in the European market. They currently are looking for a new team player, who would like to join their team as a Service Desk Team Leader.
Responsibilities:
- Manage and guide the team towards established goals and performance achievements;
- Assure correct and planned workload distribution in Service Desk;
- Assign tasks and have a clear overview on results and execution;
- Perform Team Lead administrative duties and routines;
- Report and plan resources utilization;
- Contribute to the team knowledge transfer and personal development;
- Prepare, participate and follow up on meetings with counterpart and/or management;
- Review all client complaints, rectify issues and liaise with appropriate departments to handle complex issues to provide more effective solutions;
- Observe service desk operation techniques to determine how effective they are and implement new techniques when old ones are ineffective. Involve and report to the counterpart.
Requirement:
- Higher University degree Fluent in German and English
- Minimum 2 years Service Team Lead experience or 2 years experience in IT field
- Team management role experience will be considered an advantage
- Proficient user of Microsoft office;
Company offers:
- Work in an international company;
- Highly competitive salary proposal and strong employee benefits;
- Professional trainings;
- Friendly, multicultural and cooperation oriented colleagues;
- Great corporate events;
- Flexibility on working hours.
Send your CV with a subject „Service Desk Team Leader” on e-mail cv@enjoyrecruitment.lv
NB! Please note that we will contact only the candidates of the second round!
Piesakies vakancei
Adrese: Brīvības iela 85 (3. stāvs), Rīga, LV-1001
SIA "ERG Latvia"
Reģ.nr.50103627871
08.07.2013. NVA izsniegta licence darbiekārtošanas pakalpojumu sniegšanai Nr.11/2013